A note about handmade

Every Goldie piece is thrown on the wheel or handbuilt, cleaned, painted, glazed and handled by one person. You are purchasing a one-of-a-kind handmade object by a human, so variations, minor imperfections, and signs of being handmade are to be expected. We hope you appreciate the uniqueness of each item as much as we do!

Dishwasher? Microwave? What's the deal?

Work is dishwasher and microwave safe but hand washing and not microwaving is highly recommended. Items with gold luster on them cannot go in the microwave or dishwasher.

It's recommended to rinse your mug or cup with warm water before pouring in extremely hot liquids.

Do you ship internationally?

We ship to a select number of international destinations, including Canada, EU, Australia, New Zealand, Japan, UK, Singapore, Switzerland and Norway. International buyers please be aware that your items may incur additional fees due to your country's import policies. Delivery delays may occur and buyers may be charged import tax or a customs fee. Goldie Ceramics is not responsible for any duties or brokerage fees charged by customs or courier services.

What's your shipping policy?

Please allow 3-5 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Shipping times vary and can take up to 4 weeks to arrive. All packages can be tracked through the tracking number provided. If you do not receive an email confirming your order and/or your shipment, please get in touch with us at hello@goldieceramics.com

Can I return my order?

All items are final sale. If your item is damaged during transit, please send photos of the item(s) and packaging within 48 hours to hello@goldieceramics.com and we'll work with you on a solution!

My package was lost in transit, what do I do?

Goldie Ceramics is not responsible for lost or stolen packages after it is in possession of USPS or another mail carrier. It's a good idea to keep an eye on tracking so you can bring the package in when it arrives. If your package is stolen from your doorstep, you can file a claim using your tracking number via USPS.

Can I commission a specific piece from you?

We do not accept custom orders or commissions.

Do I offer wholesale?

No, we do not offer wholesale at this time. You can find our work exclusively at www.goldieceramics.com or in person at The Bright Spot in Somerville, MA